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ACCESSIBILTY STATEMENT

UPdated 4/16/24

We at JBuds.ca are working to make our site

JBuds.ca accessible to people with disabilites

Statement of policy

JBuds Craft Cannabis (JBuds), is fully committed to providing its good and services in a way that respects the dignity and independence of persons with disabilities. Jbuds is commited to giving persons with disabilities the same opportunity to access our goods and services and to benefit from those services, in the same place and in a similar way as other clients.

JBuds will make reasonable efforts to ensure that:

a) Person with disabilites are provided with equal opportunity to use, gain, and to benefit from JBuds products and services;

b) Goods and services are provided in a way that respects and supports the dignity and independence of persons with disabilities;

c) Communication with a person with a disabillity is conducted in a manner that takes the person's disability into account and ensures excellent customer service;

d) Persons with disabilites may use assitive devices, assistive animals and support persons as is necessary to access JBuds goods and services, unless superseded by other legislation.

Purpose

The purpose of this customer service policy is to ensure that goods and services are provided in a manner that respects the dignity and independence of persons with disabilities and that persons with disabilities are given an equal opportunity to obtain, use and benefit from the goods and services as other customers.

Definitions

a) "Assistive devices" are auxillary aids such as communications aids, cognition aids, personal mobility aids and medical aids (eg. canes, crutches, wheelchairs, or hearing aids etc.).

b) "Disability" as per the British Columbia Human Rights Code, and the AODA means;

i. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impairment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial applicance or device;

ii. A condition of mental impairment or a developmental disability;

iii. A learning disability or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

iv. A mental disorder; or

v. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

c) For the purposes of this policy only, "employees" means every person who deals with members of the public or other third parties on behalf of the JBuds whether the person does so as an employee, agent, intern, volunteer, or otherwise.

d) "Persons with Disabilities" are individuals who have a disability as defined under the British Columbia Human Rights Code (definition of "disabilities" s. 4(b) of this Policy).

e) "Support Persons" are any person, whether a paid professional, volunteer, family member, or a friend, who accompany a person with a disability in order to help with communications, personal care or medical needs, while accessing goods or services.

f) "Service Animals" are animals individually trained to do work or perform tasks for the benefit of a person with a disability. An animal is a "service animal" for a person with a disability if: 

i. It is readily apparent that the animal is used by the person for reasons relating to his or her disability; or

ii. The person provides a letter from a physician or a nurse confirming that the person requires the animal for reasons relating to the disability.

Core principals

JBuds will make every effort to ensure that this policy and related practices are consistent with the following four core principals:

Dignity:

Persons with disabilities must be treated as valued guests and customers, as deserving of service as any other customer.

Equality of Opportunity:

Persons with disabilites should be given an equal opportunity to obtain, use and benefit from JBuds goods and services.

Integration:

Wherever possible, persons with disabilites should benefit from JBuds goods and services in the same place and in the same place and in the same manner as any other guest. In circumstances where integration does not serve the needs of persons with disabilities, goods and services will, to the extent possible, be provided in another way that takes into account the persons's individual needs.

Independence:

Goods and services must be provided in a way that respects the independence of persons with disabilities. To this end, JBuds will always be willing to assist persons with disabilities but will not do so without express permission.

Providing goods and services to persons with disabilities

a) Communication

JBuds will communicate with persons with disabilities in a way that takes into account their disability.

JBuds will train employees who communicate with clients as to how to most effectively communicate and interact with persons with various types of disabilities.

b) Telephone Services

JBuds is committed to providing fully accessible telephone service to our customers. Jbuds will train employees to communicate with clients over the telephone in clear and plain language and to speak clearly and slowly.

Jbuds will offer the option to communicate with clients by email, fax or letter if telephone communication is not suitable is not for the clients needs or if it is unavailable.

c) Assistive Devices

JBuds is committed to welcoming and serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. 

d) Billing

JBuds is committed to providing accessible invoices to all our customers. Invoices may be provided in either of the following formats; hard copy, large print, and email if requested by any customer.

Use of support persons

JBuds is committed to welcoming clients with a disability who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to be accompanied by their support person. At no time will a person with a disability be deprived or prevented from having access to their support person while interacting with our premises. Express permission will first be obtained from the person with the disability prior to including the support person in private or confidential discussions.

Notice of temporary disruptions

JBuds will provide clients with notice in the event of a planned or unexpected disruption in the facilities or services usually made available and used by persons with disabilites. Notice will include information about the reasons for disruption, the anticipated duration of the interruption, and a description of alternative facilities or services if they are made available.

The notice will be placed on all public domains.

Feedback process

JBuds is focused on meeting or surpassing customer's expectations while consistently and effectively serving those individuals with disabilities with the same degree of excellence. Comments on our service relating to how well those expectations are being met are welcomed and appreciated.

Feedback regarding JBuds customer service in relation to those persons with disabilities may be made by phone to our business line.

You may contact JBuds regarding the delivery of JBuds products at (778) 516-0209

MODIFICATION TO POLICY

JBuds is committed to the ongoing development and refinement of our customer service policies that respect and promote the dignity and independence of persons with disabilities. Any change to our customer service policies will always be made after a careful consideration of the impact on those persons with disabilities.

Any of JBuds policies which do not support and respect the goals outlined in this policy description will be modified or removed.

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